This direct debit service agreement and your direct debit payment application (together, the direct debit agreement) establish the terms and conditions of your direct debit service agreement. For the purposes of this direct debit agreement, payment means the direct debit bill payment methods.

It explains what your obligations are when undertaking a Direct Debit arrangement with your beneficiary, who has chosen to use us. It also details what our obligations are to you as the Direct Debit Service Provider

Please keep this agreement for future reference. It forms part of the terms and conditions of the PayThru® Debit and should be read in conjunction with your Direct Debit authorization.

HOW TO CONTACT US

Enquiries

You can contact us directly, or your Direct Debit Beneficiary or alternatively contact your financial institution. These should be made at least 7 working days prior to the next scheduled drawing date.

You may contact us as follows:
Phone: +23480938626239
Email: info@pethahiah.com
Mail: 2nd Floor Ruby Block, All Seasons Plaza, Lateef Jakande Rd. Agidingbi. Ikeja. Lagos. Nigeria.
All communication addressed to us should include your Customer Number.

DEFINITIONS

account means the account held at your financial institution from which funds to be debited.
agreement means this PayThru® Debit Request Service Agreement between you and us.
banking day means a day other than a Saturday or a Sunday or a public holiday listed throughout Nigeria.
debit day means the day that payment by you to us is due.
debit payment means a particular transaction where a debit is made.
direct debit request means the Direct Debit Request between us and you.
us or we means Pethahiah Rehoboth International Ltd., owners and operators of the PayThru® Platforms, you have authorised by requesting a Direct Debit Request.
you means the customer who has signed or authorised by other means the Direct Debit Request.
your financial institution means the financial institution nominated by you on the DDR at which the account is maintained.
Beneficiary means any entity, whose account the money deducted from your account will be credited. The entity has provided a service or good to you, and has agreed to collect the payments over a period of time.

DEBITING YOUR ACCOUNT

By signing a Direct Debit Mandate or by providing us with a valid instruction, you have authorised us to arrange for funds to be debited from your account. You should refer to the Direct Debit Mandate and this agreement for the terms of the arrangement between us and you.

We will only arrange for funds to be debited from your account as authorised in the Direct Debit Request.

If the debit day falls on a day that is not a banking day, we may direct your financial institution to debit your account on the following banking day. If you are unsure about which day your account has or will be debited you should ask your financial institution.

AMENDMENTS BY US

We may vary any details of this agreement or a Direct Debit Mandate at any time by giving you at least fourteen (14) days written notice.

We may change the terms of this direct debit agreement as follows:

• If the change will benefit you or is of neutral impact on you, we can make the change immediately and are not required to notify you;
• If the change is required by law, or it is necessary for security reasons, to prevent fraud or for technical reasons, we will try to give you 3 days prior notice of the change;
• If we reasonably consider that the change will have a major negative impact on the majority of our customers using this payment arrangement or on a specific class of customers who use this payment arrangement in a particular way (and you are one of this class), and the change is not an urgent change as described above, we will give you at least 30 days prior notice of the change; and
• If we reasonably consider that the change will not have a major impact on the majority of our customers using this payment arrangement or on a specific class of customers who use this payment arrangement in a particular way, and the change is not an urgent change as described above, we will give you at least 14 days prior notice of the change.

AMENDMENTS BY YOU

You may change, stop or defer a debit payment, or terminate this agreement by contacting the entity with whom, you have the DDM agreement, with at least 14 working days. They are required to act promptly on your instructions.

YOUR OBLIGATIONS

It is your responsibility to ensure that there are sufficient clear funds available in your account to allow a debit payment to be made in accordance with the Direct Debit Mandate.

If there are insufficient clear funds in your account to meet a debit payment:

• you may be charged a fee and/or interest by your financial institution;
• you may also incur fees or charges imposed or incurred by us; and
• you must arrange for the debit payment to be made by another method or arrange for sufficient clear funds to be in your account by an agreed time so that we can process the debit payment.

You should check your account statement to verify that the amounts debited from your account are correct.

CHANGES TO PAYMENT METHODS

If your financial institution number, account number details change, please contact the company who is the beneficiary of the Direct Billing amount, to let them know at least Seven business days before the direct debit deduction date.

DIRECT DEBIT OPTIONS

If you choose:

• Fixed Direct Debit, the full amount of your mandate will be automatically deducted from your nominated account on the payment due date.
• Variable Direct Debit with Cap, you set the maximum amount (cap) to be deducted each month from your nominated account, as agreed with the beneficiary company.
• Where the amount presented by the beneficiary exceeds your cap, only the cap amount will be automatically deducted from your nominated account on the payment stated due date. You will need to make alternative arrangements to ensure that the beneficiary receive payment of the balance of your account by the due date on the bill.

Where your cap is greater than the amount presented by the Beneficiary company, the full amount on your mandate will be automatically deducted from your nominated account on the payment due stated date.

DISPUTE

If you believe that there has been an error in debiting your account, you should notify us directly on the details share earlier and confirm that notice in writing with us as soon as possible so that we can resolve your query more quickly. Alternatively, you can take it up directly with the entity with whom you agreed the DDM.

If we conclude as a result of our investigations that your account has been incorrectly debited, we will respond to your query by arranging for your financial institution to adjust your account accordingly. We will also notify you in writing of the amount by which your account has been adjusted.

If we conclude as a result of our investigations that your account has not been incorrectly debited, we will respond to your query by providing you with reasons and any evidence for this finding in writing.

If your dispute relates to a payment already made, you may not have access to those funds during the resolution of the dispute.

ACCOUNTS

You should check:

• with your financial institution whether direct debiting is available from your account as direct debiting is not available on all accounts offered by financial institutions.
• your account details which you have provided to us are correct by checking them against a recent account statement; and with your financial institution before completing the Direct Debit Mandate if you have any queries about how to complete the Direct Debit Mandate.

CONFIDENTIALITY

We will keep any information (including your account details) in your Direct Debit Mandate confidential. We will make reasonable efforts to keep any such information that we have about you secure and to ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information. Please note that the DDM is kept with NIBSS.

We will only disclose information that we have about you:

• to the extent specifically required by law; or
• for the purposes of this agreement (including disclosing information in connection with any query or claim).

NOTICE

If you wish to notify us in writing about anything relating to this agreement, you should write to:
Pethahiah Rehoboth International Ltd.
2nd Floor Ruby Block, All Seasons Plaza,
Lateef Jakande Road, Agidingbi,
Ikeja. Lagos.

We will notify you by sending a notice in the ordinary post to the address you have given us in the Direct Debit Mandate.

Any notice will be deemed to have been received on the third banking day after posting.